Frequently Asked Questions

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Where do I begin?

First, register. Create a profile by which other people can find you.
How do I search by the adoptee's birthdate?

Even if you are an adoptee, you can search for your birthfamily by using the adoptee's birthdate field. Regardless of your role in the adoption, the adoptee's birthdate is one of the most commonly-known pieces of information. You can combine several search criteria with the adoptee's birthdate on the advanced search page.
Is my information safe?

We keep all e-mail addresses secure in such a way that people contacting you will never have direct access to your e-mail address. All contacts from this website go through a form that keeps your e-mail address private. Otherwise, only provide information that you are comfortable with being public.
How can I activate my account?

You should have received an e-mail sent at the time you registered. If you did not receive this e-mail, you can try to have it sent to you again.
I log in without any errors, but then I get asked to log in again.

This is usually a problem caused by your web browser not accepting cookies. This is very common with people who use AOL. It may be that your security settings are set too high. You need to set your browser to accept cookies. If you don't know how to change this in AOL, contact AOL technical support. Internet Explorer users can go to Tools, Internet Options, Security. Netscape or Mozilla users, go to Edit, Preferences, Privacy & Security, Cookies. Firefox users, go to Tools, Options, Privacy.
I didn't receive the e-mail verification letter.

You should have received the e-mail immediately after registering. If you didn't, it may be that our records have an incorrect e-mail address for your account. First try to have it sent to you again. If you still don't receive it, then contact us.
The username I want is already taken.

We have hundreds of thousands of users registered on this website. Chances are your first pick has already been registered. If you need help with this, you can contact us.
I'm having problems going back and forth between pages when I do multiple searches.

Sometimes with Internet Explorer if you hit the Back button after doing a search it will let you enter new information in the text boxes, but will return the same results as before. If this happens, just refresh the page when you want to do a new search, and this will clear the values in the text boxes.
I got a Database Connection Error message.

Sometimes there are so many people accessing this website at one time that it makes it go slow or even blocks you out of the database. If this occurs, please check back in five minutes. Thanks.

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Note: Our authors are dedicated to honest, engaged, informed, intelligent, and open conversation about adoption. The opinions expressed here may not reflect the views of Adoption.com.

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