| FAQ Frequently Asked Questions
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> Recent Changes:
11/6/2003. We launched the new and improved technology behind Registry.Adoption.com. We have corrected several database errors that were found in the last few months, including a bug that added duplicate birthmother names to people's profiles. We're very sorry about those errors.
Those who have registered recently or bookmarked certain pages may experience some problems, please contact us for any questions that you may have.
This site is a record-focused search page, meaning you search by using the birth and adoption records to find people. This will usually mean information about the adoptee and his/her birthdata and birthplace.
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> Where do I begin?
First, Register. Create a profile by which other people can find you.
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> How do I search by the adoptee's birthdate?
Even if you are an adoptee, you can search for your birthfamily by using the adoptee's birthdate field. No matter which side of the adoption you are on, usually everyone knows the adoptee's birthday.
You can combine several search criteria with the adoptee's birthdate at theadvanced search page.
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> Is my information safe?
We keep all email addresses secure in such a way that people contacting you will never have direct access your email address. All contacts from this website go through a form that keeps your email address private. Otherwise, only provide information that you are comfortable with being public.
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> How can I activate my account?
You should have received an email sent at the time you registered. If you did not receive this email then you can tyr to have it resent to you, click here.
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> I login with out any errors, but then I get asked to login again.
This is usually a problem caused by your web browser not accepting cookies. This is very common with people who use AOL. It might be the case that you set your security settings too high. You need to set your browser to accept cookies. If you don't know how to change this, then contact technical support for AOL. If you use MicroSoft's Internet Explorer, then go to Tools, then Internet Options, then Security. If you use Netscape, or Mozilla, then go to Edit, then Preferences, then Privacy & Security, then Cookies.
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> I didn't receive the email verification letter.
You should have received the email immediatly after registering. If you didn't then it might be the case that our records have an incorrect email address for your account. First try to have it sent to you again, Click Here. If you still don't receive it, then contact us.
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> The username I want is already taken.
We have hundreds of thousands of users registered on this website. Chances are your first pick has already been registered. If you need help with this, then you can contact us.
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> I'm have problems going back and forth between pages when I do multiple searches.
Sometimes with Internet Explore, if you hit the back button after doing a search it will let you enter new information in the text boxes, but will return the same results as before. If this happens just refresh the page when you want to do a new search, and this will clear the values of the text box.
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> I got a Database Connection Error message.
Sometimes there are so many people accessing this website at one time that it makes it go slow or even blocks you out of the database. If this occurs, the please check back in five minutes. Thanks.
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